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What to do if you have problems with CryptoPro EDS Browser plug-in (Windows OS) - Powered by Kayako Help Desk Software. Fsrar portal. plugin not loaded It says plugin is not installed

The rules for installing the CryptoPro CSP plugin in Mozilla Firefox differ depending on the browser version - 52 and higher, or an older one.

Mozilla Firefox versions below 52

To sign documents in Mozilla Firefox:

  • Turn off automatic updates. To do this, go to “Menu” ⇒ “Settings” ⇒ “Additional” ⇒ “Updates” (Fig. 1).
Rice. 1. Location of update settings in Mozilla Firefox
  • Install version 51.0.1 from the official Mozilla Firefox website.

To install CryptoPro Browser plug-in, you must follow these steps:

  1. Download the installation program from the official website of the Crypto-Pro company www.cryptopro.ru/products/cades/plugin and run the executable file.

2. In the installation window for CryptoPro Browser plug-in, click the “Yes” button (Fig. 2-a).

Rice. 2-a. Installing CryptoPro Browser plug-in

3. Wait for the installation to complete (Fig. 2-b).

Rice. 2-b. Installing CryptoPro Browser plug-in

4. Click the “Ok” button and restart the Internet browser (Fig. 2-c).

Rice. 2-in. Installing CryptoPro Browser plug-in

Important

After installing CryptoProBrowser plug- inyou need to check whether the add-on for working with the electronic signature CryptoPro EDS Browser plug-in for browsers is installed in your browser.

5. Open the browser, click the “Browser Menu” button, select the “Add-ons” section (Fig. 3).

Rice. 3. Browser menu

6. Open the "Plugins" tab. Opposite the “CryptoPro CAdES NPAPI Browser Plug-in” plug-in, select the “Always enable” option in the drop-down menu (Fig. 4).


Rice. 4. Add-on management

7. Restart your browser.

Mozilla Firefox version 52 and higher

To install CryptoPro Browser plug-in, follow these steps:

  1. Follow the link www.cryptopro.ru/products/cades/plugin, then select “browser extension” (Fig. 5).


Rice. 5. CryptoPro website

2. Click “Allow” (Fig. 6).


Rice. 6. Request resolution

3. Click “Add” (Fig. 7).

FSRAR portal. Plugin not loaded

FSRAR portal. Plugin not loaded

Good afternoon dear friends! Today we will analyze this error on the FSRAR portal, when it writes to us that the plugin is not loaded.

Quite recently there was a deadline for submitting reports on alcohol. And many users of the FSRAR portal encountered problems loading the plugin. There is also an error in which the portal writes to you that the plugin has been loaded, but objects are not created. Let's try to solve these problems.

If you are unable to solve this problem yourself, then you can go to the section and our specialists will help you.

The first case is when the portal writes that the plugin is not loaded. This happens in cases where the CryptoPro EDS Browser plug-in is not installed. How to install this plugin and where can I get it? I wrote about this in detail in my article, you can read it here.

Let's move on to the second case.

There are two options here. The first option is when the plugin simply does not have the rights to run. It just can't start. As a rule, in this case a window will appear at the top “Run “CryptoPro CAdES NPAPI Browser Plug-in”” and there will be two buttons “Continue blocking” and “Allow...”.

You need to click “Allow...”. Then a new window will immediately appear. Here you need to click ""

Now we reload the page and see that the plugin has loaded successfully.

These were the simplest options, as they say, with little loss. But there are other options.

The plugin on the FSRAR portal does not work

Now let's look at options when previous solutions didn't lead to anything.

The thing is that with the latest versions of Mozilla Firefox, starting with version 52, if I’m not mistaken, it stopped working completely CryptoPro CAdES NPAPI Browser Plug-in.What to do in this case?

First, check if you have installedCryptoPro CAdES NPAPI Browser Plug-into the browser. To do this, go to the browser settings and select the “Add-ons” menu item.

Here are all the plugins I have.

Check the version of Mozilla Firefox. To do this, go to settings again and click the icon with a question.

Then press "About Firefox"

And now we see what version we have. I have 53, but in 52 it no longer works.

That is Mozilla Firefox, After the update, I deleted my plugin itself. Well, there's no need to worry too much. Mozilla Firefox released another update called Firefox ESR. You can download it here.

Now let's just install this add-on - update. Installation is very simple. Before installing the add-on, do not forget to turn off Mozilla Firefox.

Install

Step one. Let's unpack the archive.

Step two. Let's launch the update. The first window we see is the welcome window. Click “Next”.

Again, using the same principle, we check the browser version and installed plugins.

Checking the plugins. We see that the plugin is back in place.

Checking the browser version. We see that we now have installedIt means everything is OK.

Now we go to the FSRAR portal. And we see a pleasant picture!

But there is one bad news. Firefox tells us that such actions will be available to us only until 2018. Therefore, over time, we will have to give up working with Firefox, at the time when we submit reports.

If, for any reason, youThe FSRAR portal did not see the plugin, then you need to do the following.

First, update your browser and plugin to the latest version. I wrote here how to update the plugin.

Secondly, the most trouble-free browser, unfortunately, when working with certificates is Internet Explorer. That is, if you tried everything I suggested, and you could not get the plugin to work, then turn on Internet Explorer. In Internet Explorer, as a rule, there are no problems with the operation of the plugin if the plugin is installed!

If you need the help of a professional system administrator to resolve this or any other issue, go to the section and our employees will help you.

That's all! Now you know what to do if... ortal FSRAR writes to you that p lag is not loaded.

If you have any questions ask them in the comments! Good luck and good luck to everyone!

To be the first to receive all the news from our site!

To check CAdES-X Long Type 1 signature https://www.cryptopro.ru/sites/default/files/products/cades/demopage/cades_xlong_sample.html

Agree with all pop-ups, if any.

You should see a page like this:

If you see such a window, then proceed to step 2, if not, then read on.


If you see such a window, it means that CryptoPro CSP is not installed or is not available, see the paragraph on how to check the installation or install CryptoPro CSP.

If you see such a window, it means CAdESBrowserPlug-in is not installed or is not available, see the paragraph on how to check if the plugin is installed, How to make sure that the browser is configured correctly.

Step 2

In the Certificate field, select the required certificate and click Sign.

Note: The Certificate field displays all certificates installed in the current user's Personal store and certificates written to key containers. If there are no certificates in the list or the one you need is missing, then you need to insert the key media with the private key and .

If after clicking the Sign button you see this result, it means you have successfully completed the signature and the CryptoPro EDS Browser plug-in is working normally.

If you receive an error, see the Error Information section.

How to check if CryptoPro is installedCSP

You can check whether CryptoPro CSP is installed by going to the Programs and Features control panel (Add or Remove Programs). There you can also see the version of the installed product:

If CryptoPro CSP has not been installed, then a trial version (for 3 months) can be downloaded from our website (a valid account on our portal is required to download the file): https://www.cryptopro.ru/sites/default/files/ private/csp/40/9944/CSPSetup.exe

After downloading the .exe file, run it and select “Install (recommended).” The installation will take place automatically.

How to check if CryptoPro EDS Browser plug-in is installed

You can check whether the CryptoPro EDS Browser plug-in is installed by going to the Programs and Features control panel (Add or Remove Programs). There you can also see the version of the installed product.

If the CryptoPro EDS Browser plug-in is not installed, the distribution can be downloaded from our website: https://www.cryptopro.ru/products/cades/plugin/get_2_0

Instructions for installing the plugin: https://cpdn.cryptopro.ru/content/cades/plugin-installation-windows.html

How to make sure your browser extension is enabled

If you are usingGoogleChrome, then you must enable the extension. To do this, in the upper right corner of the browser, click on the Settings and management Google Chrome icon (three dots) - Additional tools - Extensions.

Make sure that the CryptoPro Extension for CAdES Browser Plug-in is present and enabled. If the extension is missing, reinstall the CryptoPro EDS Browser plug-in or download the extension through the Chrome Online Store: https://chrome.google.com/webstore/detail/cryptopro-extension-for-c/iifchhfnnmpdbibifmljnfjhpififfog?hl=ru

If you are usingMozillaFirefox version 52 and above, then you need to additionally install a browser extension.

Allow its installation:

Click Add:

Go to Tools-Add-ons-Extensions and make sure the extension is enabled:

If you are usingInternet Explorer, then when you go to a page in which CAdESBrowserPlug-in is embedded, you will see the following message at the bottom of the page:

Click Allow.

In the Access Confirmation window, click Yes:

If you are usingOpera then you need to install the extension from the Opera add-ons directory:

And in the pop-up window click - Install extension:


In the next window, click - Install:


Or go to Menu-Extensions-Extensions:

Click Add extensions and in the search bar type CryptoPro, select our plugin and click Add to Opera. After this, restart your browser.

You can check whether the plugin is enabled in Menu-Extensions-Extensions:

If you use Yandex Browser, then you need to go to Options-Settings-Add-ons and make sure that CryptoPro EDS is available and enabled. If the extension is missing, then you can download it from the Directory of extensions for Yandex Browser using the search for the word CryptoPro.


Error Information

1) The CryptoPro window appearsCSP Insert key media

The appearance of this window means that you have not inserted the media with the private key for the certificate you selected.

The key media must be inserted. Make sure that the OS “sees” it and try again.

If the previous steps did not help, you need to reinstall the certificate in the current user's Personal store with a binding to the private key. .

2) Failed to generate signature due to error: Unable to build certificate chain for trusted root authority. (0x800B010A)


This error occurs when the status of the certificate cannot be verified (no private key binding, no access to revocation lists or OCSP service), or root certificates are not installed.

Bind the certificate to the private key:

Check whether the chain of trust is being built: open the certificate file (you can open it via Start-All Programs-CryptoPro-Certificates-Current User-Personal-Certificates), go to the Certification Path tab. If there are red crosses on this tab, or there is nothing at all except the current certificate (unless the certificate is self-signed)

Screenshots with examples of certificates that do not have a chain of trust.

In order for a chain of trust to be built, you need to download and install root and intermediate certificates. You can download them from the website of the CA that issued the certificate.

If you are using a qualified certificate, then try installing these 2 certificates in the trusted root (these are the certificates of the Head CA of the Ministry of Telecom and Mass Communications and from them, if there is an Internet connection, a chain of trust should be built for any qualified certificate), if this does not help, then contact the CA that issued the certificate to you .

To install the downloaded certificate into Trusted Root Certification Authorities, right-click on it - Select - Install Certificate - Current User - Place all certificates in the following stores - Browse - Trusted Root Certification Authorities - Ok - Next - Finish - when the security warning appears about installing the certificate - click Yes-Ok. If you are installing an intermediate certification authority certificate, then select the storage - intermediate certification authorities.

Important: If you create CAdES-T or CAdES-XLongType 1, an error may occur if there is no trust in the service TSP operator certificate, in this case you need to install the root certificate of the CA that issued it in the trusted root certification authorities.

3) If the signature is created, but the error is on when checking the certificate chain, this means that there is no access to certificate revocation lists.

Lists of revocation certificates can be downloaded from the website of the CA that issued the certificate. After receiving the list, it must be installed; the procedure is identical to the procedure for installing an intermediate CA certificate.

4) Error: 0x8007064A

The reason for the error is that the licenses for CryptoPro CSP and/or CryptoPro TSP Client 2.0 and/or CryptoPro OCSP Client 2.0 have expired.

To create a CAdES-BES signature you must have a valid license for CryptoPro CSP

To create XLT1, you must have valid licenses for the following software products: CryptoPro CSP, CryptoPro TSP Client 2.0, CryptoPro OCSP Client 2.0

You can view the status of licenses through: Start - All programs - CRYPTO-PRO - CryptoPro PKI license management.

Solution: Purchase a license for the desired software product and activate it:

Start - All Programs - CRYPTO-PRO - CryptoPro PKI license management - select the desired software product - open the context menu (right-click) - select the All tasks item select the Enter serial number... - enter the license serial number - press the OK button

5) Keyset does not exist (0x80090016)

Error reason: The browser does not have enough rights to perform the operation - add our site to trusted

6) Access denied (0x80090010)

Reason for error: The private key has expired. Check the validity period Go to Start->All Programs(all applications)->CryptoPro->CryptoPro CSP. Go to the Service tab. Select the Test item, select a container with a private key, and in the test results you will be able to see its validity period. It is recommended to obtain a new key.

7) Error: Invalid algorithm specified. (0x80090008)

This error occurs if you are using a certificate whose algorithm is not supported by your crypto provider.

Example: You have CryptoPro CSP 3.9 installed and the certificate was issued in accordance with GOST 2012.

Or if a hashing algorithm is used that does not match the certificate.

Also check that the CryptoPro CSP version is up to date.

Hello, dear readers of the blog site. In simple terms, then plugin is an extension(extension) for a program on your computer or a website engine on the Internet. It is very difficult for developers to foresee all the wishes of users, so they enable third-party developers to satisfy these wishes by writing plugins (from the English plugin).

In addition, if all possible things are provided in one application, then it will become very heavy and clumsy, and thanks to plugins this does not happen, because each user gets the basic functionality, and he can get everything else by downloading or installing the extension he needs.

What are plugins in simple words and where can I download them?

By the way, some plugins themselves can even remind you that they should be installed. Do you know such examples? For sure. Everything is the same when its presence is necessary to play video content on an open page.

So let's recap, what are plugins? In general, this is a software block that can be installed (connected) to the main application to expand its functionality (adding new features). Please note that not every application has the ability to install plugins - it must provide this. As a rule, the plugin itself (without this application) cannot work.

If we draw parallels and take this publication as an analogue of an application, then your comments, dear readers, can be equated to plugins. This “application” allows you to do this using the form for adding a comment, just as the real program offers the software add-on a data exchange protocol. Without this form, you will not be able to leave your comment, even if you wish.

Continuing the analogy, we can come to the conclusion that only those applications that are popular and capable of gathering a huge number of users and interested plugin developers around them acquire a large number of extensions. Likewise, my article will be able to collect a large number of comments only if it is highly popular, relevant and topical.

Where to download the plugin you need for each specific application, you can find out on the official website of this program or website engine. Enter the name of the application in Yandex or Google, and the first site in the organic results will most likely be official.

This is very relevant because through unofficial plugin a virus has a chance to get onto your computer or website (its signature may be contained in its code or climb through a hole that the developer did not notice). How difficult it is to clean the computer later is not for me to tell you, but about that, I described in some detail. In any case, it takes a lot of energy and nerves.

Let's go over the most striking examples of plugins for various applications (browsers, programs and website engines) so that you better understand what was discussed here and how useful certain plugins really are.

Plugins for browsers and other programs on your computer

Let's start with browsers. The ancestor of the use of third-party software blocks to expand the functionality of the browser was, of course, . Actually, his huge current popularity just grows from the fact that he first introduced the idea of ​​expanding the functionality to infinity with the help of plugins and managed to score a lot of points on this, while the main competitors thought of repeating his experience.

For such a popular program in Runet as Photoshop, there is also a very rich assortment of add-ons, which are called, however, not plugins, but filters, but the essence of this does not change. Everything that is not included in the functionality of the basis of the program can, if desired and with some luck, be implemented using plugins.

For example, save a graphic file in a format that is not initially supported (ico, for example). Filters are not difficult to install and you can read about it on thematic resources.

Plugins for website engines using the example of WordPress and Joomla

For webmasters, plugins are also associated with extensions for those (site engines) that they use. According to statistics, the most popular of the free ones are Joomla and WordPress, so we'll talk about them now.

The WordPress engine allows you to create blogs, and in terms of functionality and ease of use it is quite capable of competing with paid solutions. However, you will hardly find a blog that does not use at least one plugin. No matter how rich and varied the capabilities of the CMS itself are, there is always something that needs to be implemented, but cannot be done without additional extensions.

At the same time, I only use free extensions, which is doubly nice. Download plugins for WordPress you can from the official website (so they are checked for viruses and other nasty things) or directly from by going to the tab from the left menu “Plugins” - “Add new”.

The components of them are the most voluminous and sophisticated, and the modules are used to display content around the perimeter of the site (above, below or to the side of the main content). Plugin in Joomla is a special product that can, for example, respond to any events and does not have such rich settings as a component.

Vivid examples include: plugins for Joomla, like , and a number of others that are installed in it by default. Among the components are the following:

I hope that in general terms I was able to explain what plugins are, and you also remember that you can download them only from official sites, or install them directly from the program or admin panel of the site engine. And so, a wonderful thing, without which our world would be much poorer and less usable than it is now.

Good luck to you! See you soon on the pages of the blog site

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